Refund Policy

W&J Property Services – Refund Policy

 

Effective Date May 4, 2026

 

At W&J Property Services, we are committed to delivering high-quality work and clear communication with every client. Please read our refund policy carefully before booking services.

 

1. Non-Refundable Services

Once you have formally instructed us to proceed with any work **or** once work has commenced, **no refunds** will be issued. This includes:

- Labor already performed

- Materials purchased or ordered specifically for your project

- Any travel or preparation time incurred

 

2. Pre-Payments / Deposits

For certain jobs, we may require a deposit or partial payment before work begins.  

- This deposit is **fully refundable** if you cancel **before** work commences.  

- To cancel and request a refund of your deposit, you must notify us **in writing** (email is acceptable) at least 48 hours before the scheduled start date.  

- Deposits become non-refundable once work has started or materials have been purchased/ordered for your specific project.

 

3. Cancellations

- **More than 48 hours** before the scheduled start date: Full refund of any deposit paid.  

- **Less than 48 hours** before the scheduled start date: We reserve the right to retain up to 50% of the deposit to cover scheduling and preparation costs.  

- **On the day of service or after work has begun:** No refund will be issued.

 

4. Special Circumstances

We will consider exceptions on a case-by-case basis only in situations involving:

- Documented emergencies (e.g., serious illness, death in the family)

- Our inability to complete the agreed work due to circumstances beyond your control

 

All exception requests must be submitted in writing with supporting documentation and will be reviewed within 5 business days.

 

5. How to Request a Refund

All refund requests must be made in writing via email.  

Please include:

- Your full name and phone number

- Job / Invoice number

- Reason for cancellation

- Preferred refund method (original payment method will be used where possible)

 

Approved refunds will be processed within 7–10 business days.

 

6. Contact Us

If you have any questions about this policy, please contact us before booking:

​

- Phone: 571-220-2939

 

By booking services with W&J Property Services, you acknowledge that you have read, understood, and agree to this Refund Policy.

 

​