Accessibility Statement
W&J Property Services – Refund Policy
**Effective Date:** May 4, 2026
At W&J Property Services, we are committed to delivering high-quality work and clear communication with every client. Please read our refund policy carefully before booking services.
1. Non-Refundable Services
Once you have formally instructed us to proceed with any work **or** once work has commenced, **no refunds** will be issued. This includes:
- Labor already performed
- Materials purchased or ordered specifically for your project
- Any travel or preparation time incurred
2. Pre-Payments / Deposits
For certain jobs, we may require a deposit or partial payment before work begins.
- This deposit is **fully refundable** if you cancel **before** work commences.
- To cancel and request a refund of your deposit, you must notify us **in writing** at least 48 hours before the scheduled start date.
- Deposits become non-refundable once work has started or materials have been purchased/ordered for your specific project.
3. Cancellations
- **More than 48 hours** before the scheduled start date: Full refund of any deposit paid.
- **Less than 48 hours** before the scheduled start date: We reserve the right to retain up to 50% of the deposit to cover scheduling and preparation costs.
- **On the day of service or after work has begun:** No refund will be issued.
4. Special Circumstances
We will consider exceptions on a case-by-case basis only in situations involving:
- Documented emergencies (e.g., serious illness, death in the family)
- Our inability to complete the agreed work due to circumstances beyond your control
All exception requests must be submitted in writing with supporting documentation and will be reviewed within 5 business days.
5. How to Request a Refund
All refund requests must be made **in writing** (text message or letter) and directed to us at **571-220-2939**.
Please include:
- Your full name and phone number
- Job / Invoice number
- Reason for cancellation
Approved refunds will be processed within 7–10 business days.
6. Contact Us
W&J Property Services – Accessibility Statement
**Effective Date:** May 4, 2026
W&J Property Services is committed to ensuring digital accessibility for people with disabilities. We aim to provide an inclusive and accessible online experience for all visitors to our website.
Our Commitment
We strive to make our website accessible to everyone in accordance with applicable laws and best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where relevant. We believe that digital accessibility is an important part of our overall commitment to excellent customer service.
Accessibility Measures We Take
- **Website Design**: Our site uses clean layouts, sufficient color contrast, and responsive design that works across devices.
- **Navigation**: Full keyboard navigation support and clear focus indicators.
- **Images & Media**: Alternative text (alt text) for meaningful images and captions where appropriate.
- **Documents**: We make every effort to provide PDF and other documents in accessible formats.
- **Forms**: Labels and instructions are provided for all interactive elements.
- **Language**: We use clear and simple language throughout the site.
Limitations & Ongoing Improvements
While we work hard to make our website fully accessible, some third-party content or older documents may not yet meet the highest accessibility standards. We are continuously reviewing and improving our website to enhance accessibility.
If you encounter any difficulty using our website, please let us know so we can address the issue promptly.
Feedback & Contact
We welcome your feedback on the accessibility of our website. If you experience any barriers or have suggestions for improvement, please contact us:
**Phone:** 571-220-2939
Please include:
- A description of the issue
- The page or link where the problem occurred
- Your contact information
We will review and respond to all accessibility-related feedback within 5 business days.
By using our website, you agree to the terms outlined in this Accessibility Statement.